Frequently Asked Questions



Don't see your question below?  Feel free to contact us at:

I'm not sure which box to choose. Can I modify my subscription once I've subscribed?

Absolutely! You will be prompted to create a free Bibbidi Bobbidi Boxes account at the 'Checkout' page. Once you have an active subscription, you can log in to your Bibbidi Bobbidi Boxes account and modify the details of your subscription there. You can change the gender/age preference. Or completely change which box you subscribe to. Everything is easily managed in your customer account. You can always contact us via the email address above if you need help.

When will I get my box?

If you subscribe BEFORE the 16th at 11:59pm EST then your box will ship in the same month between the 22nd and the 26th. 

If you subscribe AFTER the 16th at 11:59pm EST then your box will ship the following month between the 22nd and the 26th.

All single-purchase boxes will ship with current ship cycle, between the 22nd and 26th of the month.

How often will I get this box?

If you subscribed to a monthly subscription box, you can expect to receive 1 box every month. If you purchased a single-purchase box, you will only receive 1 single Disney box containing specific items based on the type you purchased. All boxes(subscription and single-purchase) will be shipped out between the 22nd and 26th of every month.

How many items can I expect to get?

This depends on the size box you purchased. You can always expect to get the same value in items as you pay for the box. For example, a "Fantasy" box ($59/month) will include 5 or more items whose value add up to $59 or more.

What type of items are included in the box?

You will receive Disney authentic merchandise in each and every subscription box. We also try to include at least 1 Disney Theme Park exclusive item in each box every month. This is Disney Parks exclusive merchandise that can only be purchased from the Walt Disney World Theme Parks and Resorts. 

Do you offer exchanges or returns?

Due to the customization of our boxes, we typically do not offer exchanges or returns. However we will consider returns and/or exchanges on a case by case basis. 

Can I do a one-time purchase?

If you select "This is a gift" at checkout, your box will not renew and will only include 1 box in the current subscription period. Then you can always log into your account and purchase renewing subscription once you love your first box! :-)

When will I be billed?

You will first be charged when you sign up, this will cover your very first box of magic! If you subscribe BEFORE the 16th at 11:59pm EST, you will receive your first box that same month, and your first renewal will occur on the 1st of the very next month.

If you subscribe AFTER the 16th at 11:59pm EST, then you will receive your first box the following month and won't be charged until the 1st of the month after you receive your first box!

Are you affiliated with Disney?

Bibbidi Bobbidi Boxes is NOT affiliated with Disney, however we are avid Disney lovers, and visit the Disney Parks and Resorts frequently to purchase exclusive Disney Parks merchandise for your boxes! We have partnerships with many Disney retailers so that we can fill your box with authentic Disney merchandise! 

Are you secure?

Absolutely! We have been notified by our new customers that Norton has been warning users as they get to the checkout page, but this is just due to the 'newness' of our shop. We use Cratejoy's secure checkout feature as well as for website hosting (Cratejoy uses AWS Amazon Web Services). You can read more about their safety and security policy here

How can I modify or cancel my subscription?

We hate to see you go! But if you need to modify or cancel your subscription simply do so by logging into your Bibbidi Bobbidi Boxes account update your profile.

Do you offer international shipping?

Unfortunately, we recently discontinued international service with heavy hearts. And are hoping to re-open for international subscribers in the near future. To read the "white paper" letter to our international subscribers, please click here.